Personal Testimonials:
1. Having
worked recently with Robert he is someone who impresses hugely in particular
with his experience, vision, enthusiasm and determination.
I
would be happy to recommend him and his firm's services.”
Professional Services, Managing Partner, July 2010.
2. “Robert
has very strong analytical and business skills. He can very quickly assess the
key aspects of an operation and add real value in terms of changing processes
and procedures in a timely manner. He was a pleasure to work with and
very much a self starter”
Managing Director, Financial Services Co. Mar. 2010.
3. I worked with Robert in Bank of Ireland - his capability across a range of
roles in change management was always impressive. He brought this to another
level when I next worked with him, at that stage in Start Mortgages as Project
& Programme Manager. His ability to operationalise strategic plans combined
well with his disciplined project management skills - definitely a winnig
combination, and one I would recommend.
New Business & Operations Manager, Financial Services Co.
2009
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Specific Project Testimonials:
1. Operations Review & Change Programme (8 weeks)
"Robert set up the change programme team. Within 2 weeks, 60 operational issues were identified and within 6 weeks, 51 of them had been addressed and the other 9 were on the IT Change Log for medium-term review. The guys thought he was brilliant - 'the best boss they ever worked for'. The business saved 150k overnight and the ongoing saving was incalculable.
MD, Financial Services Co.
2. Operations Unit Set-up Programme (9 months)
"I was very surprised
but delighted at how smoothly setting up the new unit went. IT Systems
were designed and in place, processes were re-engineered and nailed down, guys
were trained & skilled-up on time & with a real lack of fuss.
Process Turnaround times went from days to hours and enabled us to deal with
over 100% increase in volumes for little extra resources. A superb team effort
lead by Robert. He really got the job done".
COO,
Financial Services Co.
"Amazing. We were really struggling processing applications. Robert completely took the processes and IT system apart and rebuilt them in a really clever way. Work became so much easier and customers so much happier."
DK, Operations Team Leader,
Financial Services Co.
3. Bespoke Business Development Programme
"The Business
Development Programme was exceptional. Our guys put it into action
immediately and every one delivered a marked improvement in their sales
figures. One guy I was thinking of sacking increased his sales by
500%!"
When we first met, he
talked about 'sales through service' and I didn't really get it but knew we
needed to do something. The improvement in service that resulted from the
programme lead to an overall 300% increase in sales over the next 3 months -
the guy and his approach are exceptional!'
Sales
Director, FS Company.
"I've been in this
organisation for over 30 years and been on tons of programmes. This was
by far and away the best one, the most relevant to what I do and I wish to hell
I had been shown this stuff earlier. I've been dealing with my clients in
the wrong way for the last 20 years".
JJD, Regional
Business Development Manager, FS Company.
